At Hanuman Bakers Village, we understand that circumstances may arise where you need to cancel your order or request a refund. We aim to provide a transparent and customer-friendly cancellation and refund policy to ensure your satisfaction. Please read the following information carefully to understand the guidelines and procedures.
Order Cancellation
If you wish to cancel your order, we recommend contacting our customer support team as soon as possible. We will do our best to accommodate your request, but please note that order cancellations are subject to certain conditions:
- Cancellation Timing: We can only cancel an order that has not yet been processed or shipped. Once the order has been processed and handed over to our shipping partners, we are unable to cancel it. Therefore, it is important to notify us promptly if you decide to cancel your order.
- Customized or Personalized Orders: Please note that orders for customized or personalized items may not be eligible for cancellation once the production process has begun. This includes items with specific designs, messages, or special requests.
- Cancellation Method: To request an order cancellation, please contact our customer support team through the designated channels, such as email or phone. Provide them with your order details, including the order number, to assist us in efficiently locating and cancelling your order.
Refund Policy
We strive to ensure your complete satisfaction with every purchase from Hanuman Bakers Village. If you are dissatisfied with your order or need a refund for any valid reason, please review our refund policy below:
Eligibility for Refunds: Refunds are considered on a case-by-case basis, depending on the specific circumstances. We may offer refunds in the following situations:
- Defective or damaged items received.
- Incorrect items received. (Exchange)
If your refund request is approved, we will process the refund using the original payment method used during the purchase. Please note that the refund processing time may vary depending on your financial institution and payment method. It may take several business days for the refunded amount to reflect in your account
We strive to ensure that you have a smooth and satisfactory experience with us. If you have any questions or concerns regarding our cancellation and refund policy, please reach out to our customer support team. We are here to assist you and address any issues promptly.
Please note that this cancellation and refund policy is subject to change without prior notice. We recommend reviewing this page periodically to stay informed about any updates.
Thank you for choosing us. We appreciate your trust in our products and services.